Refund Policy

Our Commitment

ARCCoach is committed to customer satisfaction. We strive to deliver all services as described.

Refund Eligibility

• Before Service Starts: Full refund available if service has not yet begun
• Service Issues: Partial or full refund if we cannot complete the service due to technical issues on our end
• Incorrect Order: Full refund or correction if order details were incorrectly processed

Non-Refundable Situations

• Service completed as ordered
• Account ban due to customer's previous actions (not related to our service)
• Customer provides incorrect account information
• Customer changes their mind after service has started

Refund Process

To request a refund, contact support@arccoach.pro with your order ID. Refunds are processed within 5-7 business days to the original payment method.

Dispute Resolution

We aim to resolve all issues amicably. If you're unsatisfied with our resolution, you may escalate through your payment provider's dispute process.